NOTICE TO PATIENTS:
This practice serves all patients regardless of inability to pay. Discounts for essential services are offered based on family size and income.
At Horizons Mental Health Center we are committed to the success of your treatment and care. Please understand that payment of your bill is part of this treatment and care process. Horizons will not deny necessary and appropriate services to anyone solely due to the inability to pay. Fees charged by Horizons may be adjusted or reduced to comply with applicable regulations.
For your convenience, we have answered a variety of commonly asked financial and office policy questions. If you need further information about any of these policies, our Patient Account Representatives will be more than happy to answer any questions and will assist you in the application process. For more information, please call (620) 663-7595.
How Can I Pay?
We accept payment by cash, check, VISA, MasterCard or Discover.
What Is My Financial Responsibility for Services?
You will be financially responsible for all insurance co-pays at the time of service, depending on the type of insurance plan you have. All consumers may apply for placement in our Sliding Fee Scale program for discounted services. We will also help you set up a payment plan if you are unable to pay for the services you receive.
What is the Sliding Fee Scale?
The Sliding Fee Scale is for all consumers to help enable them to receive services regardless of their ability to pay. The Sliding Fee Scale is based upon household income and family size. Therefore, HMHC will need to verify your household income in order to set your fee and payment plan. Your eligibility for the Sliding Fee Scale will be reevaluated each year. Please note that psychological testing service fees are not eligible for the Sliding Fee discount.
How is household income verified?
Household income can be verified by an Income Tax Return, pay stub, W-2 or statements from SRS or Social Security regarding any assistance you may be receiving.
What if I don’t have verification of my income when I come in?
You will have 30 days to provide proof of income. If you provide the requested documentation within 30 days, your fee will be discounted based on the Sliding Fee Scale. If you do not provide proof of income within 30 days, all charges for service will be based on Full Fee.
What if my insurance doesn’t pay?
A patient account representative will discuss with you what part of our services will be covered by your insurance and what will be your responsibility. A patient account representative will also work with you to develop a payment plan for the portion of charges that will be your responsibility.
What if I don’t make payments on my account?
All patients are expected to make a good-faith effort to pay on their account monthly. However, if no payments have been made in a 90-day period of time, your account will be turned to the Kansas Set-Off Program and/or a collection agency for collection.
What happens if I am late or miss my appointment?
We recognize that you may need to cancel or change an appointment. We request that you let us know 24 hours in advance of your appointment if you cannot keep it. Clients will be referred to our Walk-in Clinic if they miss three appointments without calling.