Guest Services | Hutchinson Regional Healthcare System
Hutchinson Regional Medial Center

Guest Services

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At Hutchinson Regional, every patient, family member or friend is a guest. Guest Relations is designed to create positive experiences for all of our guests. Your satisfaction and quality of care are our top priorities. The Guest Relations staff is available to discuss any requests and/or questions you may have. (620) 513-3866

Concerns and/or Complaints

Every patient has the right to complain, and Hutchinson Regional Medical Center has a formal system to handle complaints. You can call 620-513-3866 for a hospital representative, or call our compliance hotline at 1-855-998-9907. Please allow us the opportunity to resolve your complaint.

If you believe your complaint has not been resolved to your satisfaction you may call the Kansas Department of Health and Environment at 1-800-842-0078.

To report a concern to the Joint Commission, send your information one of these ways:
Fax: 630-792-5636
Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Cafeteria Hours

The cafeteria is located on the lower level. It is open from 6:15 a.m.-3:00 p.m. and 5:00 p.m.-7:00 p.m.

Hot meals are served in the cafeteria from:
6:15 a.m. - 8:15 a.m., 11:00 a.m.-1:00 p.m., 5:00 p.m.-7:00p.m.

Guest Book Cart

For those interested in reading, books are available for free. Ask your nurse for more information.

Wireless Internet Access

WIFI is available as a courtesy to our patients and visitors. This service is easy, does not require any hospital staff intervention and is provided free of charge.

Notary Services

Hutchinson Regional has notary services available during normal business hours. Please call 620-665-2074 for assistance.


ATMs are located by the cafeteria (lower level) and emergency department (main level).

Vending Machine Area

Soft drinks and various food items are available 24 hours a day in the vending area outside the cafeteria.

Medical Library

Patient families and community members are welcome to access the resources of the medical library during normal operating hours. The library is open Monday – Friday, 8:00 a.m. – 4:30 p.m.