When looking for mental health services, you want the security of knowing you can access the care you need. The Access to Care department connects you with adequate support until services are initiated.
When calling the Access department, you will speak with one customer service provider. That person is your single point of contact until you meet with a qualified mental health professional. If you have questions about offered services, specialized clinicians, covered insurances, need crisis intervention or would like to start any type of offered service with Horizons, the Access to Care Team can help.
Who qualifies for services?
- The great part about being a community mental health center is that anyone can receive services from us, regardless of insurance or income status. We serve residents of Reno, Harper, Barber, Kingman, and Pratt counties.
What You Need to Bring:
- Insurance Card- If no insurance proof of income (i.e. disability, paycheck stubs, vision card, food stamps, SSI)
- Medication List
- Guardianship paperwork (if applicable)
What to expect:
HMHC has an open access system, meaning we will see you today. No appointment necessary. We also use a triage system which places priority on crisis situations. You can choose to print admissions paperwork and bring it with you or complete it at the office. You will then be seen by the first available clinician. Once in with the therapist the intake process can take anywhere from 45 minutes to 2 hours. The intake is very important to make sure we are meeting your specific needs. Then, follow-up appointments are scheduled and we will provide walk-in medication evaluation times if medication services are requested.
- HMHC provides crisis services 24 hours a day, 7 days a week, every day of the year.
- From 8am-5pm people are welcome to walk-in to Horizons to be seen for crisis. This will begin through the triage process, then a licensed mental health professional will meet with the client to assess for risk and identify how best to help that client in keeping themselves and others safe.
- After hours crisis services can be utilized either by going to the ER or calling our crisis number, 800-794-0163. After hours crisis involves talking with a licensed mental health professional who will collaborate with the client and other members of the community who may be involved with that particular crisis (i.e. doctors, family members, treatment facilities). That clinician will assist in identifying ways to keep that person safe either through a safety plan or through coordinating an inpatient admission.
- Our Crisis Intervention Team (CIT) includes therapists and case managers who assist adults and children who need a higher level of care due to increased stressors in their lives. The purpose of the CIT is to assist clients in remaining in the community to avoid psychiatric hospitalization.