Patients are not seen according to time they arrive in the ED. Regardless of how you arrive – by ambulance, walk-in or sent by Urgent Care or your doctor – the most critically injured or ill patients are seen first. Our goal is to provide you with prompt care, but if patient volume is high, you may have to wait. You may also have to wait for procedures such as x-rays and lab test, and for results which have to be reviewed.

If you are in pain, tell a team member at the front desk. They will help assess your need for pain relief. If you feel you are getting sicker please tell the front desk clerk immediately.

You will be kept informed of your progress by our staff. If at any time you don’t know what is happening, please ask! You should always know what is happening next. If you are waiting and feel the need to step outside, please tell the receptionist.

Depending on your illness or injury conditions in the Emergency Department, visitors may be limited to immediate family. Generally, patients may have two visitors at a time. During the COVID-19 crisis, visitors to the emergency department are limited.

Please do not eat or drink anything until you speak to a nurse, because you may need an operation or test which requires an empty stomach. Also, please check with a nurse prior to using the restroom in case a specimen is needed to assist in your diagnosis.

When you are registered you will be asked to provide a picture ID, insurance cards, current address, phone number, emergency contact, and a co-pay or deposit for services. Separate bills will be mailed to you for treatment and physician services.

Yes, and it is very important that you understand and follow these directions. If you have a question about the instructions, please ask! Patients are responsible for their own care after leaving the hospital and are strongly encouraged to arrange follow-up appointments with their family doctor.

If you have a concern during the course of your visit, please speak with a staff member so that we may address it before you leave. You may receive a follow-up call from a member of the Emergency Department or hospital staff. A follow up call will be made shortly after your visit. If you have questions or concerns, call Guest Services at 620-513-3866 at any time. Your constructive feedback helps us provide the best care possible.